Depending on your phone system, CallData can automatically add users and associate their names with their extension. If your phone system is supported for automatic user addition, whenever a username changes in either the phone system or CallData, CallData automatically sets the old users status to Inactive.

 

For example, if 103 is John's extension and he quits, then John's replacement Bill is assigned extension 103, CallData will automatically set John's account to inactive and Bill's CallData account will be automatically created.

 

If your phone system doesn't support automatic user additions, then you will need to add each user, either manually or through the Import Extension Data function. See the Database section for more information on the Import Extension Data function.

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