CallData™ User's Guide

Report Index

Report Index

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Report Index

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CallData has over 50 built in reports. This section explains each report.

 

Click one of the report categories for more information on that category.

Click one of the report categories for more information on that category.

Table Reports
Run Report
After Hours Call Detail
Queue Time Detail
Amount of Calls per Day of Week
Line Usage per Hour
Graph Reports
Call Duration and Amounts of Calls
Lines in Use
Line Usage for One Day
Queue Time
Call Amount by State Map
Call Cost and Charge Cost per Hour
Pie Call Cost per Extension
Call Cost per Extension
Call Duration per Day of Week
Call Duration Reports
Call Duration by Number
Call Duration by State
Call Duration by Area Code
Call Duration by ZIP Code
Call Duration by Charge Cost
Call Duration by Cost
Call Duration by Account Code
Call Duration b y Day of Week
Call Duration per Extension, Department, Location
Call Waiting on Connection Time Detail
Cost and Invoice Reports
Invoice per Department
Invoice per Location
Invoice History
Invoice Print from History
Cost per Extension, Department, Location
Charge Cost per Extension, Department, Location
Cost Most Active Phone Numbers
Charge Cost Most Active Phone Numbers
Cost per Day of the Month
Charge Cost per Day of the Month
Cost per Day of the Week
Charge Cost per Day of the Week
Cost per Month of the Year
Charge Cost per Month of the Year
Abandoned Calls Reports
Abandoned Calls Month by Day
Abandoned Calls Year by Month
Abandoned Calls Month by Department
Abandoned Calls Year by Department
Abandoned Calls By Extension
Abandoned Calls Detail
Call Volume
Call Volume by Month
Call Volume by Day
Call Volume by Day of the Week
Top 50
Top Longest Calls
Top Most Active Extensions
Top Most Frequently Called Phone Numbers
Top Most Expensive Calls
Top Highest Charge Cost Calls
System and Database Reports
User List
Database Disk Usage
Alert History