CallData™ User's Guide

Cost and Invoice Reports

Cost and Invoice Reports

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Cost and Invoice Reports

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Cost and Invoice reports allows you to create and manage invoices, in addition to providing detailed information on phone usage expenses. These reports can also be exported as an Excel Spreadsheet, Report Control (RPC) file, Bitmap or PDF document.

 

The Call Duration Reports category has 14 reports:

 

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Invoice per Department

This report generates an invoice that groups line items (calls) by departments. In the top-left corner, the department name is displayed in the "Attn:" line of the billing address for the location. The date, invoice number, page number and the billing period are displayed in the top-right corner.

 

The line items show:

Units: The quantity being invoiced
UOM: Unit of measure (i.e. minutes)
Item: The extension and name associated with the extension
Description: The distance of the call (i.e. internal, local, long distance, etc...)
Unit Price: The price per unit
Ext. Price: The number of Units multiplied by the Unit Price

 

The department subtotals and grand total is also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

invoicebydept.zoom75
An example of the Invoice per Department report.

 

Invoice per Location

This report generates an invoice that groups line items (calls) by departments and locations. The billing address for the location is displayed in the top-left corner. The date, invoice number, page number and the billing period are displayed in the top-right corner.

 

The line items show:

Units: The quantity being invoiced
UOM: Unit of measure (i.e. minutes)
Item: The extension and name associated with the extension
Description: The distance of the call (i.e. internal, local, long distance, etc...)
Unit Price: The price per unit
Ext. Price: The number of Units multiplied by the Unit Price

 

The department subtotals and grand total is also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

invoicebylocation.zoom75
An example of the Invoice per Location report.

 

Invoice History

This report shows summary invoice information for each extension.

 

The line items show:

Ext: The extension
Inv Number: The invoice number
Inv Date: The date the invoice was generated
From: The first date of services included on the invoice
To: The last date of services included on the invoice
Location Name: The location that the extension is associated with
Department Name: The department that the extension is associated with
Sub Total: The total charge cost for the extension (pre-tax)
Tax: Any applicable taxes that were included on the invoice
Total: The net charge that was invoiced for the extension

 

The total amount invoiced is also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

invoicehistory.zoom75
An example of the Invoice History report.

 

Invoice Print from History

Before running the Invoice Print from History report, you will need to enter a range of invoice numbers.

Before running the Invoice Print from History report, you will need to enter a range of invoice numbers.

This report displays past invoice details between a range of invoice numbers. A dialog box will prompt for a range of invoice numbers before running the report. This allows you to view invoice line items from multiple invoices. If you want to view only a single invoice, enter the same number for the "From" & "Thru" values. After entering the values, click the View button to run the report.

 

The line items show:

Units: The quantity being invoiced
UOM: Unit of measure (i.e. minutes)
Item: The extension and name associated with the extension
Description: The distance of the call (i.e. internal, local, long distance, etc...)
Unit Price: The price per unit
Ext. Price: The number of units multiplied by the unit price

 

The department subtotals and grand total is also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

invoiceprintfromhistory.zoom75
An example of the Invoice Print from History report.

 

Cost per Extension, Department, Location

This Report shows the Call Cost details grouped by location, department and extension. All the call details based on the location are grouped first and then grouped by department. The call details based on the Extension  are reported individually. These include:

The extension number and name from which the call was made, i.e the user details
Four different columns showing the minutes and the cost of the call depending on the distance
The last column shows the total number of minutes and the Total cost

 

Location name is shown at the top of the report page.

zoom_out        Click here to see sample report.

costperextensiondeptloc.zoom75
An example of the Cost per Extension, Department, Location report.

 

Charge Cost per Extension, Department, Location

This report displays call activity for each extension grouped by location and department.

 

This report shows:

Extension: The extension and name associated with the extension
Min. Internal: The total number of calls & the total duration of internal calls
Min. Local: The total number of calls & the total duration of local calls
Min. Long Dist.: The total number of calls & the total duration of long distance calls
Min. International: The total number of calls & the total duration of international calls
Min. Total: The total number of calls & the total duration of all calls

 

The totals for each category are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

chargecostperextensiondeptloc.zoom75
An example of the Charge Cost per Extension, Department, Location report.

 

Cost of Most Active Phone Numbers

This report displays the most active phone numbers and the costs associated with each number.

 

This report shows:

Number: The phone number
Name: The name associated with the phone number
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total cost for all calls
Avg Cost: The average cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

costmostactivephonenumbers.zoom75
A sample of the Cost Most Active Phone Numbers report.

 

Charge Cost of Most Active Phone Numbers

This report displays the most active phone numbers and the charge costs associated with each number.

 

This report shows:

Number: The phone number
Name: The name associated with the phone number
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total charge cost for all calls
Avg Cost: The average charge cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

chargecostmostactivephonenumbers.zoom75
A sample of the Charge Cost Most Active Phone Numbers report.

 

Cost per Day of the Month

This report displays the call cost details for each day of the month.

 

This report shows:

Number: The day of the month
Name: The day of the month in as an ordinal number
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total cost for all calls
Avg Cost: The average cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

costperdayofmonth.zoom75
A sample of the Cost per Day of the Month report.

 

Charge Cost per Day of the Month

This report displays the charge call cost details for each day of the month.

 

This report shows:

Number: The day of the month
Name: The day of the month in as an ordinal number
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total charge cost for all calls
Avg Cost: The average charge cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

chargecostperdayofmonth.zoom75
A sample of the Charge Cost per Day of the Month report.

 

Cost per Day of the Week

This report displays the call cost details for each day of the week.

 

This report shows:

Number: The numerical day of the week
Name: The name of the day
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total cost for all calls
Avg Cost: The average cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

costperdayofweek.zoom75
A sample of the Cost per Day of the Week report.

 

Charge Cost per Day of the Week

This report displays the charge call cost details for each day of the week.

 

This report shows:

Number: The numerical day of the week
Name: The name of the day
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total charge cost for all calls
Avg Cost: The average charge cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

chargecostperdayofweek.zoom75
A sample of the Charge Cost per Day of the Week report.

 

Cost per Month of the Year

This report displays the call cost details for each month of the year.

 

This report shows:

Number: The numerical day of the month
Name: The three digit abbreviation of the month
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total cost for all calls
Avg Cost: The average cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

costpermonthofyear.zoom75
A sample of the Cost per Month of the Year report.

 

Charge Cost per Month of the Year

This report displays the charge call cost details for each month of the year.

 

This report shows:

Number: The numerical day of the month
Name: The three digit abbreviation of the month
Calls: The total number of calls
Time: The total duration of all calls
Avg Time: The average time of each call
Cost: The total charge cost for all calls
Avg Cost: The average charge cost per call

 

The totals are also displayed at the bottom of the report.

zoom_out        Click here to see sample report.

chargecostpermonthofyear.zoom75
A sample of the Charge Cost per Month of the Year report.

 


See Also:

Table Reports
Graph Reports
Call Duration Reports
Abandoned Calls Reports
Call Volume
Top 50
System and Database Reports