Configure Alerts

You can set up various alerts within CallData to notify you (or someone else) when and if a specific event happens.

Create a new Alert

1. To create a new alert, click on Tools -> Alerts.

2. This will display the Alerts screen.

The Alerts screen.

3. Right click on the Alerts screen and select Add Alert.

alerts0003

4. This will open the New Alert screen.

The New Alert screen.

5. Enter the following information:

•	Alert Name:

•	Send to Email:

•	Alert Type:

►	Phone Number Called:

►	Number of Lines in Use greater to or equal to X:

►	Duration of a Call is greater than or equal to X seconds:

►	Service has no Connection to Phone System:

►	Same Number Called more than X times in Y seconds:

►	No Data from Phone System for X seconds:

►	Airtime for Extension is lower X% in Y minutes:

►	Service has no Connection to SQL Server:

►	Long Distance Call:

Depending on the Alert Type selected, the options below will change.

SMS Alerts

Many cellular carriers assign email addresses to cellular phone numbers and support SMS or text messaging by email. In order to receive text messages, the recipient will need text messaging enabled on their cellular plan (most carriers enable it by default) and have a phone capable of receiving SMS text messages (most new phones support SMS messaging).

When configuring an alert, enter the "Send to Email" address that is assigned to the cellular phone number the alert is to be sent.

	Note:
Check the Email to SMS Directory for a comprehensive listing of email address formats for most service providers throughout the world.

The major US cellular carriers limit message length to 160 characters, although some carriers will break apart larger messages into 160 character messages. Keep this in mind when creating alerts that will be sent via SMS.

Configure Alerts						Configure_Alerts CallData Support,
Configure Alerts