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Call Volume |
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Call Volume |
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Call Volume
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Call Volume |
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Call Volume |
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Call Volume reports display information on call volume and duration for a specified time frame. These reports can also be exported as an Excel Spreadsheet, Report Control (RPC) file, Bitmap or PDF document.
The Table Reports category has 3 reports:
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This report shows information on call volume for each month throughout the year.
This report shows:
| • | Month: Each month throughout the year is listed |
| • | Incoming Calls: The total number of incoming calls |
| • | Incoming Duration: The total duration of all incoming calls |
| • | Outgoing Calls: The total number of outgoing calls |
| • | Outgoing Duration: The total duration of all outgoing calls |
| • | Total Calls: The total number of calls |
| • | Total Duration: The total duration of all calls |
The totals for the year and 2 graphs are also displayed at the bottom of the report.
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This report shows information on call volume for each month of the year.
This report shows:
| • | Day: Each day of the month is listed |
| • | Incoming Calls: The total number of incoming calls |
| • | Incoming Duration: The total duration of all incoming calls |
| • | Outgoing Calls: The total number of outgoing calls |
| • | Outgoing Duration: The total duration of all outgoing calls |
| • | Total Calls: The total number of calls |
| • | Total Duration: The total duration of all calls |
The totals for the month and 2 graphs are also displayed at the bottom of the report.
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Call Volume by Day of the Week
This report shows information on call volume for each month of the year.
This report shows:
| • | Week Day: Each day throughout the week is listed |
| • | Incoming Calls: The total number of incoming calls |
| • | Incoming Duration: The total duration of all incoming calls |
| • | Outgoing Calls: The total number of outgoing calls |
| • | Outgoing Duration: The total duration of all outgoing calls |
| • | Total Calls: The total number of calls |
| • | Total Duration: The total duration of all calls |
The totals for the week and 2 graphs are also displayed at the bottom of the report.
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See Also:
