CallData™ User's Guide

Call Volume

Call Volume

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Call Volume

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Call Volume reports display information on call volume and duration for a specified time frame. These reports can also be exported as an Excel Spreadsheet, Report Control (RPC) file, Bitmap or PDF document.

 

The Table Reports category has 3 reports:

 

callvolumereportsmenu

Call Volume by Month

This report shows information on call volume for each month throughout the year.

 

This report shows:

Month: Each month throughout the year is listed
Incoming Calls: The total number of incoming calls
Incoming Duration: The total duration of all incoming calls
Outgoing Calls: The total number of outgoing calls
Outgoing Duration: The total duration of all outgoing calls
Total Calls: The total number of calls
Total Duration: The total duration of all calls

 

The totals for the year and 2 graphs are also displayed at the bottom of the report.

zoom_outClick here to see sample report.

callvolumebymonth

 

Call Volume by Day

This report shows information on call volume for each month of the year.

 

This report shows:

Day: Each day of the month is listed
Incoming Calls: The total number of incoming calls
Incoming Duration: The total duration of all incoming calls
Outgoing Calls: The total number of outgoing calls
Outgoing Duration: The total duration of all outgoing calls
Total Calls: The total number of calls
Total Duration: The total duration of all calls

 

The totals for the month and 2 graphs are also displayed at the bottom of the report.

zoom_outClick here to see sample report.

callvolumebyday

 

Call Volume by Day of the Week

This report shows information on call volume for each month of the year.

 

This report shows:

Week Day: Each day throughout the week is listed
Incoming Calls: The total number of incoming calls
Incoming Duration: The total duration of all incoming calls
Outgoing Calls: The total number of outgoing calls
Outgoing Duration: The total duration of all outgoing calls
Total Calls: The total number of calls
Total Duration: The total duration of all calls

 

The totals for the week and 2 graphs are also displayed at the bottom of the report.

zoom_outClick here to see sample report.

callvolumebydayofweek

 


See Also:

Table Reports
Graph Reports
Call Duration Reports
Cost and Invoice Reports
Abandoned Calls Reports
Top 50
System and Database Reports