CallData™ User's Guide

Call Cost Configuration

Call Cost Configuration

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Call Cost Configuration

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Call Cost Rules enable CallData to accurately calculate and report the costs associated with each phone call. Call Cost Rules provide simplified departmental allocation of phone charges, budgeting/forecasting and verifying charges from your phone company.

 

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Note:

The State Call Cost Rules Wizard can also be used to create Call Costs Rules for creating Call Cost Rules for in-state, interstate & international long distance calls.

 

To create a new Call Cost Rule, go to File > New > Call Cost Rule. This will open the New Call Cost Rule screen.

 

newlocation0001
The New Call Cost Rule screen.

The New Call Cost Rule screen.

newlocation0002

callcostrule0001

 

Field

Required

Description

Call Cost Rule Name:

callcostrule0003

Name of the Call Cost Rule (e.g. Long Distance ext 2314)

Location:

callcostrule0004

Select the location that the rule applies to.

Department:

 

Select the department that the rule applies to.

Extension:

 

The extension number that the rule applies to.

Area Code:

 

The area code that the rule applies to.

Country Code:

 

The country code that the rule is applied to.

Internal Cost per min:

 

Cost per minute to be reflected on an invoice for internal calls.

External Cost per min:

 

Cost per minute to be reflected on an invoice for external calls.

Distance Filter:

callcostrule0003

Choose whether the rule applies to Internal, Local, Long Distance, International or All calls.

 

To view existing Call Cost Rules, go to Tools > Call Cost Rules. This will open the Call Cost Rules screen where you can view, edit and delete your Call Cost Rules.

 

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Note:

Any locations or departments that will have Call Cost Rules applied, will need to be configured before you can assign any Call Cost Rules to the location or department.

 

See Also:

•Location Information
•Department Setup
•Using Setup Wizards
•Import Existing Call Records
•Configure Alerts
•User Configuration and Security
•Create a New User
•Create a New Phone Number Group