CallData™ User's Guide

Allworx 24x

Allworx 24x

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Allworx 24x

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Overview24x

Before installing CallData, you will have to configure the settings on your Allworx system to work with CallData.

 

Supported Interfaces

The CallData service connects to the Allworx 24x using the following interfaces:

 

TCP/IP

Serial

Streaming

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ODBC - Internal Database

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FTP - Flat file

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HTTP - Flat file

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Configuration Instructions

Follow these step-by-step instructions to properly configure your Allworx 24x:

 

1.Open the Allworx Administrator web interface (<Allworx system IP>:8080 in your browser).

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Allworx_Admin_Login

You will need to login to your Allworx Administration Web Interface to verify/configure the necessary settings.

 

2.Go to Reports > Call Details > Call Details Settings.

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Allworx_Admin_Interface

Click on "Call Details" underneath the "Reports" section to  edit the CDR settings of your Allworx.

 

3.Verify that your Allworx is configured to store live & completed calls, stream live & completed calls and that the Call Detail Streaming Port is set to "16366".

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Allworx_Call_Details

Configure your Allworx Call Detail Settings to match the highlighted settings in the image above.

 
If necessary, click on the modify link on the top of the page to edit your configuration. Set the Call Detail Storage and Call Detail Streaming to "Live and Completed Calls". Also make sure that the Call Detail Streaming Port is set to "16366". When you are finished, click the Update button to save your changes.

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Allworx_Call_Detail_Settings

If necessary, modify your Allworx's Call Detail Settings to match the settings in this screenshot.

 

4.Import Historical Data into CallData. Your Allworx system, if configured correctly, will store historical call detail information internally. To import your historical data, under the Call Details screen, set the desired date range and click the Export XML Report button. Save the XML file to a convenient location on your computer.
 
Once you have CallData installed, launch CallData, login with your extension and password, go to Tools > Database Maintenance > Import Calls from External File. Follow the on-screen instructions to import the data into the CallData database. See the Import Calls from External File section for detailed instructions.

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Allworx_Export_XML_Report

Set the date range you want to  include data from & click the "Export XML Report" button.

Save the XML file to your computer, you will need this to import the historical activity into CallData.

 

Note: The Allworx 24x saves 10,000 records. One call typically generates several records. Therefore the number of calls saved in the Allworx history varies & you will likely only be able to import a limited amount of historical data.

 

Report Compatibility

Some reports may display missing or no data at all, depending on the phone system CallData is collecting data from. This is a result of non-standardized data formats being used across the wide spectrum of supported phone systems.

 

However, with the Allworx 24x, there are no report compatibility issues. All reports will function properly.

 

See Also:

•Server Installation