Frequently Asked Questions

Do I need to be a phone or computer expert to install or use CallData?

How long does it take to install and configure CallData?

What are the hardware and operating system requirements of CallData?

We are going to be getting a new phone system in a few months. Should I wait before I buy CallData?

My phone system has built-in call reporting. Why would I need CallData?

I don’t have a SQL Server database and my company does not want to purchase the software. How can I use CallData?

I don’t use call reporting now why should I use CallData?

What database programs can I use with CallData?

I don’t want my users to view call reports on the Executives in the company. How do I limit what they can view?

We only have a few people in our organization. Why would I need call reporting for them?

We have multiple locations. How do I combine the data of those locations?

My users have a hard time using new software. How do I get them trained easily?